What to Do When an Item Goes Out of Stock
If something in your order is temporarily out of stock, we'll send you a message on WhatsApp with a "View order" button. Tapping it opens a special page where you can choose what to do — no login required.
What you'll see
The page shows your order, the item that's out of stock, and three options for each affected item.
Your three options
- Refund — refunded straight back to your original payment method in one tap.
- Store credit — added to your balance instantly, with a little bonus on top.
- Replace — swap the item for anything else on the website.
How "Replace" works
Tap Replace and you'll land on the homepage with a banner across the top reminding you what you're swapping. Browse normally — when you find something you'd like instead, open its page and tap Use as replacement. Confirm your choice and you're done; we'll ship the replacement to the same address as your original order, no login needed.
Pick anything — the price doesn't matter. Replacements are completely free and open: we don't compare prices or charge any difference. If your new item costs more, you won't pay a penny extra; if it costs less, there's no partial refund — you simply keep the full value. Choose whatever you like.
What if I miss the WhatsApp message?
If you don't reply within 24 hours, we'll also send you an email with the same three options. The page works exactly the same way.
What if I change my mind after choosing?
Once you've picked an option, the outcome is finalised quickly. If you need to change something, please contact us straight away and we'll do our best to help.