Updating your profile

Your profile holds the details we use to reach you about an order. You can edit most of it yourself at any time — sign in and go to Account → Profile.

What you can change yourself

• Profile photo — upload one, or use the picture from the Google account you signed in with.
• First and last name — this is the name we put on your parcel, so it should match the name the courier can deliver to.
• Phone number — pick your country from the flag menu and enter the rest of the number.

Make your changes and tap Save Changes. Nothing is saved until you do.

What your phone number is used for

We use it for WhatsApp order updates, for support, and for delivery calls from the courier. That last one matters more than it sounds: for express deliveries the driver often calls before attempting delivery, and a missing or wrong number is a common reason a parcel goes back to the depot.

We never use your number for marketing, and we never pass it to anyone except the courier carrying your order.

Your email address is locked

The email field is greyed out and cannot be edited. It is the address you sign in with and the one every receipt and shipping notice is sent to, so changing it is something we do for you rather than something you can do by accident. Please contact us and we will update it.

There is one exception. If you signed in with Apple and chose Hide My Email, you can swap that hidden address for your real one yourself — see Changing your email address.

Where the rest lives

• Delivery addresses are separate — see Adding and removing addresses.
• Country, currency and language are under Account → Settings — see Country, currency and language.