Question 1

Are you a Korean brand and where are your clothes made?

Accepted Answer

The Korean Fashion specializes in Korean-style fashion — the streetwear, minimal, and casual looks that define K-fashion globally. The "Korean" in our name refers to the aesthetic , not the country of origin. Where our products are made: in China, by manufacturers we work with directly. Where we ship from: our warehouse is in Hong Kong .

Question 2

How to Choose the Right Fit 🧵

Accepted Answer

🧵 Size Guide: How to Choose the Right Fit We work with a variety of independent brands and manufacturers, and that means sizing can vary slightly from one item to another. But don't worry — we're here to help make sizing as easy and accurate as possible. 📏 Why Sizes Can Vary We source our products from a wide range of independent brands and manufacturers , each with their own unique sizing standards. That means: A size M from one brand might feel like a S or L from another. Different factories and production lines may use different sizing patterns, even if the tag says the same size. Fabric, fit style (like oversized or slim), and cutting technique all influence how a garment fits. ✅ How to Choose the Right Size Always check the size chart on the product page We provide detailed measurements (chest, waist, length, etc.) so you can compare them to a similar piece you already own. Use the model's info as a reference Look out for the model's height, weight, and the size they're wearing — this can give you a better sense of how the item fits. Already bought from that brand? Stick with the same size If you've previously purchased something from a specific brand and it fit well, we recommend choosing the same size again from that brand for consistent results. Trying a brand for the first time? Start with one item If it's your first time shopping a brand, try one item that matches your measurements. Once you're happy with the fit, you can shop more confidently from that brand in the same size. Not sure what you ordered before? Just ask us! If you're an existing customer and need a reminder of which brand you bought from before — just reach out. We can look up your order history and suggest the right size for you based on past purchases. 🔁 Easy Exchanges & Returns If the fit isn't quite right, no problem. We offer free exchanges and flexible returns to make sure you find what feels good. Still not sure? Message us anytime contact us — we're always here to help you find the perfect fit. 💬

Question 3

Can I amend my order before it ships?

Accepted Answer

Can I amend my order before it ships? You can make changes to your order as long as it hasn't shipped yet. From your account, you can: Change the size or color of an item — update either in a few taps. Change the shipping address . Cancel the whole order . You can't add a new item or remove a single item from the edit screen — for those, cancel and reorder, or contact us . Please refer to this guideline on how to edit your order.

Question 4

How long does it take for an order to ship?

Accepted Answer

We prepare and pack your order at our warehouse before it ships. Delivery time then depends on your country and the shipping method you chose at checkout (Standard or DHL Express, where available). Delivery estimates are updated daily from our recent shipments, so please check the current time for your country on our shipping info page .

Question 5

Do you ship internationally?

Accepted Answer

We currently ship to the following countries: Cyprus, United Kingdom, Switzerland, Sweden, Spain, Slovenia, Romania, Portugal, Poland, Norway, Malta, Lithuania, Latvia, Italy, Ireland, Greece, Germany, France, Finland, Estonia, Denmark, Czechic, Croatia, Bulgaria, Belgium, Luxembourg, Netherlands, Austria, Hungary, Slovakia, United States, Canada, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Vietnam, Taiwan, South Africa, Philippines, Malaysia, South Korea, Japan, Israel, Colombia, Brazil, Turkey, Hong Kong, Macao, Thailand, Singapore. Delivery times are updated daily, so you can see the current estimate for your country — and a comparison of Standard vs DHL Express — on our shipping info page .

Question 6

Can I order in a different currency or country?

Accepted Answer

Yes — if you'd like to pay in a currency or ship to a country that isn't available at checkout, just contact us when you're ready to place your order. We'll arrange it manually for you. When you message us, please include: The items you'd like to order (links or names) The currency you'd like to pay in Your shipping address We'll send you a payment link to complete the order.

Question 7

How does cashback work?

Accepted Answer

You earn 5% back on every order, calculated on the items total after any discounts. Cashback lands in your Store Credit when your order ships, and is valid for 12 months . Use it on your next order — just turn on the Store Credit toggle at checkout. Cashback can't be refunded to your card or withdrawn. For full details — returns, currency rules, and how clawback works — see How cashback works .

Question 8

Exchange an item for a different size?

Accepted Answer

Yes, you can request an exchange for a different size through our self-service return center. To start the exchange process, please follow the guide below: Initiate a Return or Exchange - Step by Step

Question 9

My order was returned to the shipping company or postal service?

Accepted Answer

If your order has been returned to the shipping company or postal service due to an address issue or failed delivery attempt, please follow these steps: Confirm Your Shipping Address : Check if the shipping address you provided when placing the order was correct. If there was an error, please provide us with the updated address. Missed Delivery Attempt : If the delivery failed because you weren't home or the courier couldn't deliver to your location, please let us know, and we can arrange a second delivery attempt. Reshipment Process : Once you confirm the address, we will contact the shipping company to arrange a second attempt at delivery. Please note that this process may take some time as we coordinate with the shipping provider. If you have any further questions, feel free to Contact us , and we'll help resolve the issue as quickly as possible.

Question 10

What should I do if I receive a damaged item?

Accepted Answer

We're sorry to hear that your item arrived damaged! Please follow the steps below, and we'll ensure the issue is resolved as quickly as possible. 1. How do I report a damaged item? If you've received an item that's damaged or defective, please contact our customer support team. Be sure to provide the following details: The name of the damaged item (if not mentioned in your initial message). Photos of the damaged item , which will help us report the issue to our warehouse for quality control. 2. What options do I have for resolving this issue? Once we've reviewed your report, you can choose one of the following solutions: Replacement : We can send you a replacement of the same item. Exchange : If you prefer, we can exchange the damaged item for a different product or size. Store Credit : We can issue Store Credit (plus free shipping on your next purchase) instead. Refund : If none of the above options work for you, we can process a full refund. 3. Do I need to return the damaged item? No, you do not need to return the damaged item. We will handle the resolution without requiring you to send it back. 4. How quickly will my replacement or refund be processed? Once we receive your confirmation on how you'd like to proceed, we'll process your replacement or refund as quickly as possible. If you opt for a replacement, it will be dispatched immediately. If you have further questions, feel free to contact our support team

Question 11

What if my order arrives and it's not the correct size?

Accepted Answer

If we shipped the wrong size by mistake, don't worry — we'll send you the correct size completely free of charge. (For cases where the size you ordered just doesn't fit, use the self-service exchange — see Returns & Exchanges .) You don't need to return the original item. And if the correct size isn't available, we can offer you Store Credit or a full refund instead — whichever works best for you. We're really sorry for the inconvenience and are here to make it right as quickly as possible.

Question 12

My tracking shows delivered but I didn't receive my package?

Accepted Answer

If your tracking shows delivered but you can't find your package, please check the following before contacting us: Ask family members or housemates if they picked it up Check with neighbors in case it was left with them Look around your property — behind planters, side gates, or any sheltered spots Check if your building has a mailroom, reception, or parcel locker Review any doorbell or security camera footage from the delivery date In most cases the package has been picked up by someone in the household or left in an unexpected spot. Please note that once our carrier confirms delivery with photo evidence to your address, we are unable to issue refunds as the delivery has been completed successfully.

Question 13

Parcel Delivered but I didn’t receive it?

Accepted Answer

If the tracking information shows that your order was delivered but you haven't received it, here are a few steps to take: Check with your neighbors to see if the package was mistakenly delivered to them. Look around your home for any places the courier may have left the package (e.g., front porch, behind plants, or other discreet locations). Check with the reception or mailroom if you live in an apartment or complex, as the package might be with the front desk. Ask family members or housemates if they might have accepted the delivery on your behalf. Sometimes, shipping companies can make mistakes. They might deliver your parcel to the wrong address or mark it as delivered by accident. If none of the above steps help locate your package, please Contact us , and we will assist by sending a replacement. You can choose to have the replacement shipped to the same address or provide a different shipping address.

Question 14

Exchange or return an item after the window has closed?

Accepted Answer

Once the return and exchange window has closed, we are unable to modify or accept exchanges or returns. However, if there are exceptional circumstances, customers should contact us to check if any accommodations can be made.

Question 15

An Item from my order is missing?

Accepted Answer

If an item from your order is missing, we offer several convenient solutions: Receive Store Credit with free shipping. Have the missing item resent. Opt for a full refund. Please confirm which item is missing so we can assist you accordingly. Note: In some cases, the item might not be missing but rather under restocking . This means we are temporarily out of stock but actively working on replenishing it. We appreciate your patience

Question 16

How do I change my language or currency?

Accepted Answer

You can change your country, currency, and language at any time from the Settings page. Open Account → Settings . You'll see two cards: https://www.thekoreanfashion.com/account/settings Country & Currency — pick your country to update both prices and shipping options. Language — pick your preferred store language. Your selections are saved automatically and apply across the store.

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